WoodSpring Suites Carol Stream - Chicago

Called this location initially. Spoke to Briana on 2 occasions. She's VERY nice and helpful on the phone. I recently checked in here. LOVE IT. So affordable and CLEAN. Quiet for a busy hotel. Great location too. Most of these reviews that are bad are wrong and or lying. Not sure why the bad reviews? I've had nothing but a GREAT experience!

The rooms are nice but don't have curtains over the mini blinds so there was a lot of light leaking in. The check in desk closes at 10 PM, so when I arrived I had to call after hours support and someone came down to check me in. Key card machine was down so we had to be let into our room by management. Staff was very nice and kept apologizing for the inconveniences. I'll try it again the next time I'm in town and update the review.

They board up the front desk with shades after hours. they put up signs that basically yell at you for holding the door for a neighbor or family (basically telling you not to do that) they have the most dirtiest laundry rooms and not to mention expensive. The staff is not really helpful and pretty lazy! (Watch your back because the staff will likely steal money from your card if they feel like it) This place will steal your money, and even the staff if your not careful.

Incredibly strange hotel. Beds aren’t even actual beds, they’re more like cots. No bedbugs, but be warned it isn’t particularly clean, either — visible dust and hair on surfaces. Rooms are not well kept — the chair in our room has cuts all over it, and the other room our relatives were staying in had an obvious hole punched through the bathroom door (front desk was aware and in no hurry to fix it). Oh, and when we booked, they assured us our rooms were next to each other. I guess one room on the 2nd floor and the other on the 4th floor are close enough. The gentleman at the front desk was kind, but the fact that you can’t talk to anyone at the front desk past a certain hour is unusual. Windows have blinds but no curtains. Soap and conditioner are provided, but no shampoo(??). Non-smoking hotel, but most people seem to ignore that; You could definitely smell cigarettes in the hallway. Clientele here are… a bit quirky. If you stay longer than seven days, they make you wash your own linens, or pay an extra fee. This is not the worst hotel you can stay in, but it doesn’t get a whole lot worse than this. I wouldn’t put my mom in this hotel. Pay the extra money and stay somewhere else, seriously.